Next-Generation Leadership: Flexibility, Trust, and Responsibility

Course Objective

To develop the ability of managers and leaders to act effectively and lead a team under pressure, in crisis situations, in conditions of uncertainty and constant change.

Participants will learn to maintain managerial resilience, quickly adapt their leadership style to the situation, make decisions when short on time and information, maintain team trust and motivation, conduct difficult conversations, and take responsibility for results even in high-workload situations.

Who is this course for?

  • Managers of teams and structural departments
  • Team Leads, Group Leads, Department Leads
  • Middle and top-level managers
  • Project and product managers
  • Managers who have recently transitioned to a leadership role
  • Professionals preparing to transition to a management position

Course Outcomes

Upon completion of the program, participants will be able to:

  • Maintain effectiveness under pressure — manage their own state, focus, and emotions in difficult situations.
  • Quickly adapt their leadership style depending on the situation, level of tension, and team needs.
  • Make decisions in conditions of uncertainty, time deficit, and incomplete information.
  • Support the team in crisis situations while maintaining trust, motivation, and focus on results.
  • Delegate and distribute responsibility even in high-workload conditions.
  • Conduct difficult conversations and give feedback without escalating conflict.
  • Manage conflicts and resistance without losing their managerial position.
  • Combine demandingness and support, ensuring results without excessive control.
  • Make ethically grounded management decisions and take responsibility for them.
  • Form their own set of leadership tools under pressure, which can be immediately applied in daily management practice.

What will you get from the course?

🔗 View benefits

Program

1
  • Modern manager / modern manager: from control to leadership
  • Management and leadership: what is the difference
  • Balance of results, people and responsibility
  • Managerial position and personal responsibility
  • Typical mistakes of managers in the conditions of change

2
  • Basic leadership styles
  • Situational approach to management
  • How to determine the level of readiness of an employee
  • When to lead, when to support, and when to delegate
  • Adaptation of style to different types of employees and situations
  • Practice on management cases

3
  • Delegation as a tool for team development
  • What and to whom to delegate
  • Setting tasks: result, authority, terms, criteria
  • Control without micromanagement
  • How to form the responsibility of employees
  • Typical mistakes in delegation

4
  • Emotional intelligence of the manager
  • Empathy without losing a managerial position
  • How trust is formed and lost
  • A balance of trust, control and autonomy
  • Psychological safety and responsibility
  • How to create a culture of open communication
  • Management of teams in conditions of uncertainty

5
  • Coaching management style
  • When to give a ready-made solution to the manager, and when to ask questions
  • Active listening
  • Powerful coaching questions
  • The GROW model in the work of a manager
  • How to help employees find solutions on their own

6
  • Feedback as a tool for development and performance
  • How to give constructive feedback
  • SBI and other practical models
  • Positive, corrective and developing feedback
  • Difficult conversations about performance and behavior
  • How to speak directly without destroying trust

7
  • The role of the manager in conflict resolution
  • Causes and types of management conflicts
  • How not to avoid difficult situations
  • Negotiations and search for mutually beneficial solutions
  • Managing resistance to change
  • How to support a team in times of turbulence

8
  • Ethical principles of a modern manager
  • Decision-making in conditions of uncertainty
  • Balance business interests, people and responsibility
  • How to act in difficult and ambiguous situations
  • The manager's responsibility for decisions and their consequences
  • Personal plan for the development of leadership competencies

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