SkillsUp - Business process automation

Business process automation

Course objective

To teach participants to think in terms of processes and digital transformation — to see not just tasks, but value creation flows, optimize them, and automate using modern technologies such as BPMN, RPA, API integrations, and AI solutions. After completing the course, teams will be able to initiate and implement automation within their departments and measure its business impact.

Learning Format

Online / practical course
Practical cases, workshops, interactive sessions
Participant support via a private chat during the course

What Will Graduates Gain?

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The problem this course solves

Many companies have chaotic, undocumented, or disconnected business processes. As a result, employees waste time on routine tasks, data is duplicated across systems, and automation happens sporadically without measurable results.

This course helps establish a systematic approach to process management and automation — from modeling and analysis to the implementation of RPA, AI, and system integrations.

You will learn to see processes as value creation flows, optimize them, and initiate automation within your department, making digital transformation measurable and effective.

Program

Modern Approach to Business Process Management

What a process is and how it differs from a function
The business process in the context of company strategy
Types of processes: operational, management, support
Stages of the process life cycle: AS-IS → TO-BE → automation
Digital transformation as a result of process thinking

Practical session: mapping the main processes of your company

Business Process Modeling in BPMN 2.0

Purpose of BPMN: visualization of process logic
Main BPMN elements: events, actions, gateways, flows, pools
How to describe data and decision flows
Modeling tools: Bizagi, Draw.io, Miro
Common mistakes when creating models

Practical session: building the process “Request Approval” in BPMN

Process Analysis and Improvement

How to evaluate process efficiency
Lean: 8 types of waste
Value Stream Mapping (VSM)
Using process metrics (KPI, SLA, Cycle Time, Cost per Task)
How to prepare a process for automation

Practical session: creating a VSM for a company process

Choosing an Automation Approach

Types of automation: rule-based, integration-based, AI-driven
Low-code / No-code platforms: Power Automate, Make, AppSheet
When RPA is needed and when API integration is better
Criteria for selecting processes for automation

Practical session: assessing complexity and benefits for 3 processes (ROI matrix)

Robotic Process Automation (RPA)

Principles of RPA operation
Solution architecture: robot, orchestrator, logging
Tools: UiPath, Automation Anywhere, Power Automate Desktop
Preparing data and scenarios for robots

Practical session: creating a simple RPA scenario for Excel or Outlook

System and Data Integration

Types of integrations: point-to-point, bus, API, ETL
“Single Source of Truth” approach
Examples of CRM, ERP, HRM integrations
How to combine data from different systems

Practical session: data integration scheme (Data Flow Diagram)

Process Automation Using AI

What cognitive automation is
AI agents: processing requests, texts, images, reports
RPA + AI synergy (Intelligent Process Automation)
Use cases: ChatGPT, Claude, Copilot, Make, Zapier

Practical session: creating an AI agent that responds to user requests

Document and Decision Automation

Typical document workflow automation scenarios
Implementing workflow systems (Power Automate, DocuSign, Notion)
Using AI to extract data from documents
Decision Automation: rules, triggers, scenarios

Practical session: building a digital workflow process

Change Management and Team Engagement

How to prepare an organization for automation
Transformation communication strategy
Roles in an automation project: sponsor, process owner, analyst, developer
How to overcome resistance to change

Practical session: stakeholder map and communication plan

Evaluating Automation Effectiveness and Scaling

How to evaluate ROI and TCO of process automation
Effect metrics: speed, quality, time savings, risk reduction
Strategy for scaling automation in the company
Process Center of Excellence (CoE)

Practical session: creating a business case presentation “Implementation of Process X Automation”

FAQ

Who is this course designed for and what tasks does it solve?

The course is designed for entrepreneurs, managers, freelancers and IT professionals who want to get out of the routine. You will learn how to create AI agents and how to use n8n to automate business processes such as working with CRM or reporting. This allows you to automate up to 80% of routine tasks, freeing up time for strategic development.

What tools and practical skills will I learn?

You will master the n8n platform, working with Webhooks, APIs and LLM models without the need for deep programming. Learning is 70% hands-on: you will create your own Telegram bot, an AI assistant for meetings, set up auto-sorting of mail, integration with Google Sheets, and automatic report generation.

How long does the training last and in what format does it take place?

The online course is designed for 14 intensive classes, each of which lasts 1.5 hours. The training takes place live with a trainer, and after each lecture you complete homework and receive detailed feedback. All videos and additional materials are conveniently stored in your personal Google Classroom account.

What will I get after completing the course and how do I join?

You'll own working AI assistants customized to your business needs and get a clear roadmap for scaling automation for your project or career. To reserve a place on the course and start delegating your routine to artificial intelligence, just click the "Apply" button on this page.